Testimonials

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wells custom framers testimonialsReferences and Stories from Past Clients

Wells Custom Framers has always made customer service the top priority. We routinely check in with our clients throughout a project as well as after its completion. Honest feedback straight from our clients is one of the most rewarding things we have, and it is vital to guaranteeing that our company continues to give our clients the best home services and replacement windows in all of Massachusetts.
Client testimonials are just as important for you as they are for us. Learn about how we work from past clients. Read more below.

 

After living in our home for 25 years, it was time to replace 36 windows.  We got a quote from an outfit in the Springfield area that was astronomical.  We called Tim at Wells Custom Framers to see if he could help us with our project.  Tim responded quickly with ideas to help up save on the cost and we soon agreed on Marvin replacements.  We cannot say enough about Tim and his crew.  They were prompt, courteous, diligent and friendly.  They did a superb job on the installation and the staining of the windows making sure to match the existing woodwork.  We highly recommend Wells Custom Framers.

- The Gallihers, Hinsdale

 

We presented Tim with the challenge of replacing 68 original windows, of numerous sizes and shapes, at our historic masonry building in Naugatuck, CT. Tim and his crew executed the work efficiently, with great skill and attention to detail, and minimized disturbances to our staff and the other professionals in the building. What a difference, the results are outstanding!

- Andrew Ritter, PE, Senior Project Engineer, Siefert Associates, LLC

 

I wanted to take a minute to give you some feedback on the Marvin window install this past week. Over the past 21 years, many different professionals have passed through our home doing various kinds of jobs for us in order to not only build the structure that we live in, but to enhance and maintain the home to a high standard. Our impression is that the crew that was here this week were exceptional in all levels that matter to a homeowner. They were here when they said they would be here.  The were courteous, clean, polite, extremely attentive to detail and super thorough in installing the windows. We would recommend this team to anyone at anytime.  The two men who did the bulk of the work were truly outstanding in their work.

- Sincerely,  S.A.M.


Wells Custom Framers is among the best in the business.  Tim and his crew are professional, courteous and pay great attention to detail.  They are the only contractors that we trust with our home. Windows are working great, and saving us money on heating.  Even with this grey dismal chilly weather we haven't turned our heat on since the replacement windows were installed.

- Adam & Sylwia Zieminski, Housatonic

 
Several years ago I was in need of a contractor for renovation projects at investment properties in the Pittsfield area.  A mutual friend suggested I call Tim at Wells Custom Framers.  It was the best call I could have made! The first BIG positive was that after leaving Tim a message, he quickly returned my call.  When we met to discuss the projects, I found him to be professional and easy to get along with.  His estimates were completed in a timely manner and I found his quotes to be very fair.  Once work commenced, communication was excellent and the work was done on time and on budget.  I am one that tends to make lots of change requests and Tim was always upfront about cost and schedule updates.  As an added bonus, his team ALWAYS arrived at the job site clean, neat, on time, and ready to work.  No goofing off with this crew! Since then, I have used Wells Custom Framers several more times for both large and small projects.   I have also used them at my own home.  My wife loves the results… Plus they pick up after themselves! Without reservations I wholeheartedly recommend Tim and his crew.  For me, it’s five star service all the way!

- Greg Carpenter, BGC & Sons, LLC